1. Digital Product Policy

AI DigiCard offers customized digital and physical products, including:

• • Digital Business Cards (vCards)
• • Custom-Printed NFC Smart Cards

Since these are personalized and made-to-order products, once the design or production process has started, no cancellations or refunds are allowed.

2. Cancellation Policy

• • Orders can only be cancelled before the design, printing, or setup process begins.
• • Once work has started, cancellation requests cannot be accepted.
• • To request a cancellation (if eligible), please email dm@kshitijstar.com with the subject line “Cancellation Request – AI DigiCard.”
• • Cancellations are only valid if confirmed in writing by our team.

3. Refund Policy

As our products are customized, we follow a strict no-refund policy once the order has been processed or delivered. However, a refund may be issued under the following special circumstances:

• • Duplicate payment made accidentally.
• • Non-delivery of a digital product due to a verified technical issue from our end.
• • Printing error or defect in NFC cards directly caused by our production process.

Refund requests must be submitted within 7 days of the transaction by emailing dm@kshitijstar.com with the subject line “Refund Request – AI DigiCard.”

4. Refund Processing

• • Approved refunds will be processed within 7–10 business days after verification.
• • Refunds will be credited to the original payment method used at the time of purchase.
• • In case of payment gateway delays, additional processing time may apply as per your bank or provider.

5. Subscription & Renewal Payments

If you have subscribed to any AI DigiCard digital plan or hosting service, your subscription will automatically renew unless cancelled before the renewal date.

• • No refunds are provided for already renewed plans.
• • To cancel a subscription, please contact us before the renewal period starts.

6. Damaged or Defective NFC Cards

If your NFC card arrives damaged or has a printing error, please inform us within 48 hours of delivery with:

• • Order ID
• • Product photos showing the issue

Our team will review your claim and, if valid, offer a replacement or partial refund, depending on the situation.

7. Policy Updates

Kshitij Star Pvt. Ltd. reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. All updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

For refund or cancellation-related queries, please contact us:

• 📧 Email: dm@kshitijstar.com
• Subject: Refund or Cancellation – AI DigiCard
• 🌐 Website: www.aidigicard.com
• 🏢 Company Name: Kshitij Star Pvt. Ltd. (Brand: AI Organics | Product: AI DigiCard)
• 📍 Address: Office No. 47, 4th Floor, Kalpataru Avenue, Akurli Road, Opp. ESIS Hospital, Kandivali East, Mumbai, Maharashtra – 400101